Privacy Policy

At DreamWave Tourism, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive through our website, mobile applications, and other services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2.1 Personal Information:

We collect personal information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, date of birth, nationality
• Payment Information: Credit/debit card details, billing address (processed securely by third-party payment processors)
• Travel Information: Passport details, travel preferences, special requirements, dietary restrictions
• Communication Data: Information from your communications with us via email, phone, chat, or social media
• Emergency Contacts: Contact information for emergency purposes during travel

2.2 Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General location information based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties:

• Social media platforms (if you connect your account)
• Travel service providers and partners
• Payment processors and financial institutions
• Analytics and advertising services

We use your personal information for the following purposes:

3.1 Service Delivery:

• Process and manage your bookings and reservations
• Provide customer support and respond to your inquiries
• Send booking confirmations, itineraries, and travel documents
• Facilitate communication with service providers
• Manage your account and preferences

3.2 Communication:

• Send important updates about your bookings
• Respond to your questions and requests
• Send promotional offers and marketing communications (with your consent)
• Conduct customer satisfaction surveys
• Provide travel tips and destination information

3.3 Improvement and Analysis:

• Analyze usage patterns and trends to improve our Services
• Personalize your experience and provide relevant recommendations
• Conduct research and development
• Troubleshoot technical issues and maintain system security

3.4 Legal and Security:

• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized access, and security threats
• Enforce our terms and conditions
• Protect the rights, property, and safety of DreamWave Tourism and our users

We may share your personal information with:

4.1 Service Providers:

• Hotels, airlines, and other travel service providers to fulfill your bookings
• Payment processors for secure transaction processing
• Technology service providers for hosting, analytics, and customer support
• Marketing and communication service providers

4.2 Business Partners:

• Trusted travel partners to offer combined services
• Insurance providers (if you purchase travel insurance through us)
• Destination marketing organizations for promotional purposes

4.3 Legal Requirements:

• Government authorities when required by law
• Law enforcement agencies for investigation purposes
• Courts and legal counsel in connection with legal proceedings

4.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

4.5 With Your Consent:

We may share your information with other parties when you provide explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use SSL/TLS encryption for data transmission
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security assessments and updates
• Payment Security: Payment information is processed by PCI-DSS compliant payment processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for a reasonable period after closure
• Booking Records: Retained for accounting, legal, and regulatory compliance purposes (typically 7 years)
• Marketing Data: Retained until you unsubscribe or request deletion
• Usage Data: Typically retained for analytical purposes for up to 2 years

When we no longer need your personal information, we will securely delete or anonymize it.

You have the following rights regarding your personal information:

7.1 Access and Correction:

• Request access to your personal information
• Update or correct inaccurate information through your account settings

7.2 Deletion:

• Request deletion of your personal information (subject to legal obligations)
• Close your account at any time

7.3 Data Portability:

• Request a copy of your personal information in a structured, machine-readable format

7.4 Marketing Communications:

• Opt-out of marketing emails by clicking the "unsubscribe" link
• Manage your communication preferences in your account settings
• Contact us to opt-out of other marketing communications

7.5 Cookies:

• Control cookies through your browser settings
• Opt-out of third-party tracking cookies

7.6 Object to Processing:

• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar tracking technologies to enhance your experience on our website:

8.1 Types of Cookies:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

8.2 Managing Cookies:

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have an account)
• Displaying a prominent notice on our website

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.